Account & support
Billing & plans
The 14-day trial, Dispatch Pro vs Carrier Fleet, AI credits, and how to cancel.
The 14-day trial
Every new company starts with a 14-day free trial — no credit card required — so you can try loads, the AI suite and your fleet setup with real data before choosing a plan. The trial has limits: 300 AI credits for the whole trial, up to 3 admin and dispatcher users, 25 automated emails to brokers and carriers a day, 50 documents in bulk import, and no bulk exports (loads CSV, QuickBooks, document ZIPs for a carrier or period) or API / MCP access. Adding a card during the trial lifts every limit right away — you're not charged until the trial ends.
If the trial ends without an active plan, the account switches to read-only rather than being deleted or locked out: every load, document, and record stays exactly as it was, viewable at any time, but new entries and edits are paused until you subscribe.
Plans
| Plan | Price | Best for |
|---|---|---|
| Dispatch Pro | $149 per dispatcher seat / month | Dispatch companies running their own fleet or carriers — the full FalconAI suite, Command Center, commissions, and the REST API. |
| Carrier Fleet | $99 / month flat | Carrier owners who want the driver portal, load management, and weekly statements without per-seat pricing. |
Both plans include a monthly AI credit allotment — 2,000 credits per seat on Dispatch Pro, 500 per month on Carrier Fleet — plus the option to buy more. Enterprise pricing is custom, for larger fleets that need dedicated AI capacity.
Trucks: Carrier Fleet includes 15 active trucks and Dispatch Pro includes 15 per dispatcher seat. Each active truck beyond that is $10 / month; deactivated trucks don't count. During the free trial you can add as many trucks as you need — extra trucks are only billed once the trial ends and you're subscribed.
Add-ons, billed monthly per account: API & MCP access $30 and Factoring automation $25 (coming soon). Expenses & Fuel and Broker Intelligence are included on every plan. Dispatch Pro also includes API access; Carrier Fleet adds the ones it needs from Settings → Billing. Every add-on is included during the free trial.
Annual billing is coming soon — today every plan bills monthly.
AI credits
AI credits meter the AI-powered features — Smart Paste, document OCR (rate confirmations, receipts), and the FalconAI copilot. Your plan's monthly allotment resets every billing cycle, and top-up credit packs can be purchased anytime and never expire. See AI credits & usage for per-feature costs and the live usage meter.
Cancelling
Cancellation is self-serve: go to Settings → Billing and manage your subscription from the Stripe customer portal. You can cancel anytime — no call or ticket required.
Refunds
The current billing month is non-refundable once it's started. The exception is billing errors — a double charge, or a charge made after you'd already cancelled — which are refunded in full. Email support@falconara.ai if that happens to you. AI credit packs are one-time purchases and are non-refundable, including unused credits; they don't expire while your account is open.